Verismart Chatbots: Why useful for Conversational Banking?

  • Enables a bank to offer service beyond business hours.
  • Reduces response time and increases customer satisfaction
  • Ideal for responding to FAQs and all queries
  • Available on Web, Android and iOS platforms
  • Hybrid solution empowers live chat by the bot and by live agent
  • Improves ROI with upselling and cross-selling opportunities

Conversational Commerce

In today’s fast-paced and digital world, consumers are looking for more convenient and accessible ways to interact with businesses and purchase products. The need for conversational commerce today stems from consumers’ desire for a more convenient, personalized, and accessible shopping experience.

Reasons why Conversational Commerce has become increasingly important

Leverage Verismart’s Chatbot Technology

Verismart’s Bots can help businesses retain customers and drive sales & growth by providing customers with a more personalized and accessible shopping experience that leads to increased customer satisfaction and engagement. Through our Customized Bots (Chat/Live/Voice) we can

  • Increase accessibility and sales
  • Increase customer satisfaction
  • Better customer engagement
  • Improve customer experience
  • Better data collection

How can Verismart/Dolphin Chatbots be helpful?

Chatbots (Chat/Live/Voice) can play a key role in the conversational commerce sector by providing customers with instant support and assistance

Checkout the recent surveys

  • Retail sales from interactions with chatbots are estimated to reach $112 billion
  • Customers have grown comfortable chatting with Siri and Alexa and google assistant.
  • AI-based conversation bots and that means cost savings of $0.50-0.70 each time
  • 57% of consumers are interested in chatbots for instantaneous responses
  • 56% of people would prefer to chat rather than call customer service.

Incorporate Verismart platform for new horizons

By integrating these different channels into their conversational commerce strategy, businesses can reach customers through multiple touchpoints, providing them with a seamless and consistent experience regardless of the channel they are using

  • Businesses can use messaging apps such as Facebook Messenger, WhatsApp, WeChat, and Telegram to provide customers with a direct and accessible way to interact with them and make purchases.
  • Create a knowledge base and automate the customer support process by introducing chat automation for the initial part of the user journey.
  • Binary’s Conversational AI platform can extract information from documents, links, web pages, etc.
  • Our solution provides a smooth human handover protocol that can be triggered from the user side or the agent side.
  • Create a knowledge base and automate the FAQs consumers usually have.
  • Our platform has no dependencies on any cloud environment & can be easily installed anywhere.
  • VeriSmart is built keeping in mind the scalability of the application. It is as ready for enterprise scaling as it is ready for SMBs
  • It is quick, easy to install & enables full NLU pipeline customization. It doesn’t require a specialized resource to set up.

Verismart bots can play a crucial role in the success of conversational commerce by providing customers with immediate support and personalized recommendations, streamlining processes, and improving the overall customer experience.