Verismart Chatbots: Why useful for Conversational Banking?

  • Enables a bank to offer service beyond business hours.
  • Reduces response time and increases customer satisfaction
  • Ideal for responding to FAQs and all queries
  • Available on Web, Android and iOS platforms
  • Hybrid solution empowers live chat by the bot and by live agent
  • Improves ROI with upselling and cross-selling opportunities

Conversational Commerce

In today’s fast-paced and digital world, consumers are looking for more convenient and accessible ways to interact with businesses and purchase products. The need for conversational commerce today stems from consumers’ desire for a more convenient, personalized, and accessible shopping experience.

Reasons why Conversational Commerce has become increasingly important

Convenience

Customers can easily access information and make purchases without having to navigate through a website or wait on hold for customer service.

Personalization

Conversational interfaces allow businesses to collect information about a customer’s preferences, history, and purchase behavior, enabling them to offer personalized recommendations and support.

Increased engagement

It enables businesses to engage with customers in a more natural, human-like way, which can lead to higher levels of customer satisfaction and loyalty.

Accessibility

Can be accessed from anywhere and at any time, making it a convenient option for customers who are on the go or have limited access to traditional commerce channels.

Leverage Verismart’s Chatbot Technology

Verismart’s Bots can help businesses retain customers and drive sales & growth by providing customers with a more personalized and accessible shopping experience that leads to increased customer satisfaction and engagement. Through our Customized Bots (Chat/Live/Voice) we can

  • Increase accessibility and sales
  • Increase customer satisfaction
  • Better customer engagement
  • Improve customer experience
  • Better data collection

How can Verismart/Dolphin Chatbots be helpful?

Chatbots (Chat/Live/Voice) can play a key role in the conversational commerce sector by providing customers with instant support and assistance

1. Instant support

Chatbots can provide customers with immediate answers to their questions and help resolve any issues they may have 24/7. This can improve the overall customer experience and increase customer satisfaction.

2. Personalized recommendations

Our bots can collect data on customers’ preferences and purchase history to provide them with personalized recommendations based on their interests and behavior.

3. Streamlined processes

The bots can automate routine tasks such as processing orders, tracking shipments, and answering frequently asked questions, freeing up customer service representatives to handle more complex issues.

4. Increased accessibility

Our bots can be integrated into messaging apps and websites, providing customers with an accessible and convenient way to interact with businesses and make purchases from anywhere and at any time.

5. Better data collection

Bots can collect data on customer interactions and preferences, which can be used to inform businesses’ sales and marketing strategies and drive growth.

Checkout the recent surveys

  • Retail sales from interactions with chatbots are estimated to reach $112 billion
  • Customers have grown comfortable chatting with Siri and Alexa and google assistant.
  • AI-based conversation bots and that means cost savings of $0.50-0.70 each time
  • 57% of consumers are interested in chatbots for instantaneous responses
  • 56% of people would prefer to chat rather than call customer service.

Incorporate Verismart platform for new horizons

By integrating these different channels into their conversational commerce strategy, businesses can reach customers through multiple touchpoints, providing them with a seamless and consistent experience regardless of the channel they are using

  • Businesses can use messaging apps such as Facebook Messenger, WhatsApp, WeChat, and Telegram to provide customers with a direct and accessible way to interact with them and make purchases.
  • Create a knowledge base and automate the customer support process by introducing chat automation for the initial part of the user journey.
  • Binary’s Conversational AI platform can extract information from documents, links, web pages, etc.
  • Our solution provides a smooth human handover protocol that can be triggered from the user side or the agent side.
  • Create a knowledge base and automate the FAQs consumers usually have.
  • Our platform has no dependencies on any cloud environment & can be easily installed anywhere.
  • VeriSmart is built keeping in mind the scalability of the application. It is as ready for enterprise scaling as it is ready for SMBs
  • It is quick, easy to install & enables full NLU pipeline customization. It doesn’t require a specialized resource to set up.

Verismart bots can play a crucial role in the success of conversational commerce by providing customers with immediate support and personalized recommendations, streamlining processes, and improving the overall customer experience.